Where does WildMint ship?
Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live!
How long will my order take to arrive?
Orders are generally processed and sent out to you within one business day.
Here are the general shipping timeframes for each delivery area.
UK: 1 - 2 business days (Royal Mail 48 hour service)
Europe: 3-5 business days (Royal Mail/Hermes International Tracked)
USA/Canada: 1-2 business days (DHL Express)
Australia: 3 business days (DHL Express)
Rest of the world: 3-5 business days (DHL Express)
How much does shipping cost?
Delivery to the UK for orders under £25 is £3.99.
Shipping is FREE for all UK orders over £25.
Shipping for orders to Europe is £9.99 with Royal Mail/Hermes International tracked.
DHL Express shipping for orders to the United States is £9.99
DHL Express shipping for orders to Canada and Australia is £14.99.
DHL Express shipping for orders to the rest of the world is £19.99.
Will I need to pay taxes for EU orders?
There will be no customs taxes/charged for EU order. Our deliveries to Europe are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes before receiving your WildMint order please contact us and we'll take care of the taxes.
Will I need to pay taxes for other international orders?
All other international orders shipped on a DDU (delivery duty unpaid) basis.
DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.
All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.
If the delivery is refused due to these fees and the order is returned to us, a refund will be given minus shipping and packaging costs and a £10 handling fee.
When will my order ship?
All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.
You’ll receive a shipment notification email with an order tracking number as soon as your package ships.If you are having issues accessing your tracking information, please contact us at Hello@wildmintcosmetics.com.
How do I change my shipping address?
Please send us an email immediately at Hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed but will assist you if possible.
How do I track my order?
Once you place your order, you will receive full tracking details with your shipping confirmation, so that you can track your delivery all the way to your door!
What happens if there's an issue with my delivery?
If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge. We are unable to offer refunds for delivery complications caused by incorrect addresses or for packages that are not collected in time but will do all that we can to make it right!
How do I get my package if it has been delivered to an incorrectly provided address?
If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, there is unfortunately nothing we can do for this order. We recommend contacting your local post office with your tracking number for more information. If you experience delivery complications, please reach out to us at Hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.
Can I amend my order?
Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to amend an order after it has been completed. However, you are always welcome to email us and request a change to your order and we will assist you if possible. We kindly ask that you please take care to double check your details before placing your order.
Can I place my order in any language?
Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.
My box was dented or damaged during shipping. What should I do?
Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at Hello@wildmintcosmetics.com and we will assist your further.