Where does WildMint ship?

Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live!

How long will my order take to arrive?

Orders are generally processed and sent out to you within one business day.
Here are the general shipping timeframes for each delivery area.

UK: 1 - 2 business days (Royal Mail 48 hour service)

Europe: 3-5 business days (Royal Mail/Hermes International Tracked)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Rest of the world: 3-5 business days (DHL Express)

How much does shipping cost?

Delivery to the UK for orders under £25 is £3.99.

Shipping is FREE for all UK orders over £25.

Shipping for orders to Europe is £9.99 with Royal Mail/Hermes International tracked.

DHL Express shipping for orders to the United States is £9.99

DHL Express shipping for orders to Canada and Australia is £14.99.

DHL Express shipping for orders to the rest of the world is £19.99.

Will I need to pay taxes for EU orders?

There will be no customs taxes/charged for EU order. Our deliveries to Europe are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes before receiving your WildMint order please contact us and we'll take care of the taxes.

Will I need to pay taxes for other international orders?

All other international orders shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees and the order is returned to us, a refund will be given minus shipping and packaging costs and a £10 handling fee.

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

You’ll receive a shipment notification email with an order tracking number as soon as your package ships.If you are having issues accessing your tracking information, please contact us at Hello@wildmintcosmetics.com.

How do I change my shipping address?

Please send us an email immediately at Hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed but will assist you if possible.

How do I track my order?

Once you place your order, you will receive full tracking details with your shipping confirmation, so that you can track your delivery all the way to your door!

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge. We are unable to offer refunds for delivery complications caused by incorrect addresses or for packages that are not collected in time but will do all that we can to make it right!

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, there is unfortunately nothing we can do for this order. We recommend contacting your local post office with your tracking number for more information. If you experience delivery complications, please reach out to us at Hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

Can I amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to amend an order after it has been completed. However, you are always welcome to email us and request a change to your order and we will assist you if possible. We kindly ask that you please take care to double check your details before placing your order.

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

My box was dented or damaged during shipping. What should I do?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at Hello@wildmintcosmetics.com and we will assist your further.

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

Can I cancel my order?

Unfortunately we do not accept any cancellations or changes to orders placed. Our orders are automatically processed and instructions are sent to our warehouse to send you the product as fast as possible. However, you are welcome to return your order within 14 days as per our return policy.

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card is not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at Hello@wildmintcosmetics.com and we will gladly assist you further.

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

All of our products are uniquely designed to work well with all skin types, including sensitive, mature, young, oily, combination or dry. We aim to create vegan and cruelty-free products that are usable and accessible for everyone.

Where are your products made?

All of our products are manufactured entirely in the UK.

Do you test on animals? Are your products cruelty-free?

Never! Our furry friends are our pride and joy. We are actively against animal testing, and this is at the core of our philosophy. All of our products are strictly cruelty-free and we ensure our products are NEVER tested on animals at any stage in the supply chain. In addition, our products are completely manufactured in the UK, where animal testing in banned.

Do you pay any third parties that are involved with animal testing?

No. We do not pay any third parties that include animal testing in their practices and there is absolutely no animal testing during any part of the supply chain. Additionally, we are an independent company, not owned by any parent company, and only have one production location in the United Kingdom, where animal testing is banned.

Oh no! I've experience a breakout whilst using WildMint. What do I do?

Don’t worry! Making the switch to skincare packed with natural ingredients can, in rare cases, cause a temporary ‘detox’ of the skin. In such cases this may cause small breakouts as your skin is not used to formulations that are so pure.

We always recommend doing a patch test before using any new product. But if you do experience any unexpected reactions, we recommend taking a break for a few days and seeing what happens.

Once things have calmed down, start to introduce the products again slowly, and remember: a little goes a long way with our products!
It’s quite possible that there might be other factors that could cause a breakout. For example, hormones, the change of season, a change in your diet etc.

Are your products FDA approved in the US?

Although it’s a common misconception, FDA approval does not currently exist for non-prescription cosmetics in the USA. However, our products are produced in the UK and complies with all European cosmetics regulations, which are generally far stricter than US regulations for cosmetics.

Do your products contain any harsh or irritating chemicals?

All of our formulations are entirely toxin-free, never containing any parabens, phthalates, propylene glycol, mineral oils, SLS, petroleum, or any other harmful chemicals. If you have any concerns regarding existing conditions, allergies or skin sensitivities, we always recommend consulting with a dermatologist or doing patch testes before using any new cosmetic products.

Do you have samples available?

Sorry! We don't have samples available to offer at this time.

Can I use your products while pregnant or breastfeeding?

All of our products are completely vegan and formulated without any toxins, parabens or harmful chemicals. However, we do we recommend consulting with your doctor if you have any specific concerns to discuss if our products are in line with your pregnancy plan.

Do you offer any subscription programs?

No, we currently do not have a subscription program and you will not automatically be charged in the future after placing an initial order.

When is the next product launching?

Exciting new vegan and cruelty-free products will be coming out very soon! Sign up with your email address on our website to be included in the latest updates.

What is your return policy?

You are welcome to return your order for a refund within 14 days of delivery. Please reach out to our customer support team at hello@wildmintcosmetics.com and we'll provide you with return instructions.

How does the money-back guarantee for your skincare products work?

If you are unsatisfied with any of our skincare products you are welcome to claim our money-back guarantee for up to 60 days after receiving your order. All we require is that you send the products back to us. Please contact hello@wildmintcosmetics.com for help with this.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order will be provided once a return tracking code is received.

How does the money-back guarantee for the Vegan Eyelash Serum work?

We stand behind our products and therefore we are happy to offer a 100% money-back guarantee.

If you have not achieved any results after 6 weeks of use you are able to claim a full refund for your purchase.

All we ask is that you use the serum consistently each day, and follow the application instructions for a minimum of 6 weeks.

Everyone has different natural eyelash growth cycles, and 6 weeks is the maximum length of time it generally takes to see results.

In order to redeem our money-back guarantee simply follow the below instructions:

1. Take a clear photo of your lashes before using the serum.

2. Take another clear photo of your eyelashes after 6 weeks use.

3. Send an email to our customer support team at hello@wildmintcosmetics.com with the before/after photos.

Date and time stamps on the photos will be needed to process the money-back guarantee.We will be unable to honour any claims that do not follow the outlined steps.

Money-back guarantee requests must be submitted within 90 days of receiving the serum.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs.

A full refund for your order will be provided once a return tracking code is received.

How do I use a gift card?

You’ll see the option to enter a gift card at online checkout. To redeem your gift card, simply enter the gift card code into the box on the right hand side of the checkout page and select ‘Apply’. Only one code can be used per transaction. It’s important to do this before placing your order, as we cannot apply gift card credit afterwards.

Where does WildMint ship?

Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live!

How long will my order take to arrive?

Orders are generally processed and sent out to you within one business day.
Here are the general shipping timeframes for each delivery area.

UK: 1 - 2 business days (Royal Mail 48 hour service)

Europe: 3-5 business days (Royal Mail/Hermes International Tracked)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Rest of the world: 3-5 business days (DHL Express)

How much does shipping cost?

Delivery to the UK for orders under £25 is £3.99.

Shipping is FREE for all UK orders over £25.

Shipping for orders to Europe is £9.99 with Royal Mail/Hermes International tracked.

DHL Express shipping for orders to the United States is £9.99

DHL Express shipping for orders to Canada and Australia is £14.99.

DHL Express shipping for orders to the rest of the world is £19.99.

Will I need to pay taxes for EU orders?

There will be no customs taxes/charged for EU order. Our deliveries to Europe are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes before receiving your WildMint order please contact us and we'll take care of the taxes.

Will I need to pay taxes for other international orders?

All other international orders shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees and the order is returned to us, a refund will be given minus shipping and packaging costs and a £10 handling fee.

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

You’ll receive a shipment notification email with an order tracking number as soon as your package ships.If you are having issues accessing your tracking information, please contact us at Hello@wildmintcosmetics.com.

How do I change my shipping address?

Please send us an email immediately at Hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed but will assist you if possible.

How do I track my order?

Once you place your order, you will receive full tracking details with your shipping confirmation, so that you can track your delivery all the way to your door!

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge. We are unable to offer refunds for delivery complications caused by incorrect addresses or for packages that are not collected in time but will do all that we can to make it right!

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, there is unfortunately nothing we can do for this order. We recommend contacting your local post office with your tracking number for more information. If you experience delivery complications, please reach out to us at Hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

Can I amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to amend an order after it has been completed. However, you are always welcome to email us and request a change to your order and we will assist you if possible. We kindly ask that you please take care to double check your details before placing your order.

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

My box was dented or damaged during shipping. What should I do?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at Hello@wildmintcosmetics.com and we will assist your further.

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

Can I cancel my order?

Unfortunately we do not accept any cancellations or changes to orders placed. Our orders are automatically processed and instructions are sent to our warehouse to send you the product as fast as possible. However, you are welcome to return your order within 14 days as per our return policy.

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card is not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at Hello@wildmintcosmetics.com and we will gladly assist you further.

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

All of our products are uniquely designed to work well with all skin types, including sensitive, mature, young, oily, combination or dry. We aim to create vegan and cruelty-free products that are usable and accessible for everyone.

Where are your products made?

All of our products are manufactured entirely in the UK.

Do you test on animals? Are your products cruelty-free?

Never! Our furry friends are our pride and joy. We are actively against animal testing, and this is at the core of our philosophy. All of our products are strictly cruelty-free and we ensure our products are NEVER tested on animals at any stage in the supply chain. In addition, our products are completely manufactured in the UK, where animal testing in banned.

Do you pay any third parties that are involved with animal testing?

No. We do not pay any third parties that include animal testing in their practices and there is absolutely no animal testing during any part of the supply chain. Additionally, we are an independent company, not owned by any parent company, and only have one production location in the United Kingdom, where animal testing is banned.

Are your products FDA approved in the US?

Although it’s a common misconception, FDA approval does not currently exist for non-prescription cosmetics in the USA. However, our products are produced in the UK and complies with all European cosmetics regulations, which are generally far stricter than US regulations for cosmetics.

Do your products contain any harsh or irritating chemicals?

All of our formulations are entirely toxin-free, never containing any parabens, phthalates, propylene glycol, mineral oils, SLS, petroleum, or any other harmful chemicals. If you have any concerns regarding existing conditions, allergies or skin sensitivities, we always recommend consulting with a dermatologist before using any new cosmetic products.

Do you have samples available?

Sorry! We don't have samples available to offer at this time.

Can I use your products while pregnant or breastfeeding?

All of our products are completely vegan and formulated without any toxins, parabens or harmful chemicals. However, we do we recommend consulting with your doctor if you have any specific concerns to discuss if our products are in line with your pregnancy plan.

Do you offer any subscription programs?

No, we currently do not have a subscription program and you will not automatically be charged in the future after placing an initial order.

When is the next product launching?

Exciting new vegan and cruelty-free products will be coming out very soon! Sign up with your email address on our website to be included in the latest updates.

What is your return policy?

You are welcome to return your order for a refund within 14 days of delivery. Please reach out to our customer support team at hello@wildmintcosmetics.com and we'll provide you with return instructions.

How does the money-back guarantee for your skincare products work?

If you are unsatisfied with any of our skincare products you are welcome to claim our money-back guarantee for up to 60 days after receiving your order. All we require is that you send the products back to us. Please contact hello@wildmintcosmetics.com for help with this.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order will be provided once a return tracking code is received.

How does the money-back guarantee for the Vegan Eyelash Serum work?

We stand behind our products and therefore we are happy to offer a 100% money-back guarantee.

If you have not achieved any results after 6 weeks of use you are able to claim a full refund for your purchase.

All we ask is that you use the serum consistently each day, and follow the application instructions for a minimum of 6 weeks.

Everyone has different natural eyelash growth cycles, and 6 weeks is the maximum length of time it generally takes to see results.

In order to redeem our money-back guarantee simply follow the below instructions:

1. Take a clear photo of your lashes before using the serum.

2. Take another clear photo of your eyelashes after 6 weeks use.

3. Send an email to our customer support team at hello@wildmintcosmetics.com with the before/after photos.

Date and time stamps on the photos will be needed to process the money-back guarantee.We will be unable to honour any claims that do not follow the outlined steps.

Money-back guarantee requests must be submitted within 90 days of receiving the serum.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs.

A full refund for your order will be provided once a return tracking code is received.

How do I use a gift card?

You’ll see the option to enter a gift card at online checkout. To redeem your gift card, simply enter the gift card code into the box on the right hand side of the checkout page and select ‘Apply’. Only one code can be used per transaction. It’s important to do this before placing your order, as we cannot apply gift card credit afterwards.