Where does WildMint ship?

Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live.

How long will my order take to arrive?

Orders are generally processed and sent out to you within 1-2 business days.
Here are the general shipping timeframes for each delivery area.

UK: 1 - 2 business days (Royal Mail 48 hour service). Please allow 3 - 4 business days for Channel Island deliveries.

Greece, Spain & orders to the EU over 150EUR: 5-7 business days (Evri)

Rest of Europe: 2-3 business days (DHL Express)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Rest of the world: 3-5 business days (DHL Express)

How much does shipping cost?

Shipping is FREE for all UK orders over £25.

Delivery to the UK for orders under £25 is £3.99 with Royal Mail.

Shipping for orders to Europe is £5.99 with DHL Express or Evri*.

DHL Express shipping for orders to the United States & Canada is £14.99

DHL Express shipping for orders to Australia is £10.99.

DHL Express shipping for orders to the rest of the world is £19.99.

*All orders to Spain and Greece and orders over 150EUR are shipped with Evri.

Will I need to pay taxes for EU orders?

There will be no custom/import taxes for EU orders. Our deliveries to countries in the European Union are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support at hello@wildmintcosmetics.com and we'll take care of the taxes.

Will I need to pay taxes for other international orders?

All other international orders (including orders to European countries not part of the EU) are shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees, or the fees are not paid on time, a refund will be given minus the shipping fee and a re-stocking fee, equivalent to 30% of the order value.

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

Can I change my shipping address?

Please email us as soon as you have placed your order at hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed, but will assist you if possible.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery.

If you have not received your shipping confirmation email within two business days of placing your order, please contact us at hello@wildmintcosmetics.com and we will assist you further.

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge.

We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but will do all that we can to make it right!

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, please reach out to us at hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

My box was dented or damaged during shipping. What should I do?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at hello@wildmintcosmetics.com and we will assist your further.

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, cash on delivery, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card is not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at hello@wildmintcosmetics.com and we will gladly assist you further.

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

All of our products are uniquely designed to work well with all skin types, including sensitive, mature, young, acne/blemish prone, oily, combination or dry. We aim to create vegan and cruelty-free products that are usable and accessible for everyone.

Where are your products made?

All of our products are manufactured entirely in the UK.

Do you test on animals? Are your products cruelty-free?

Never! Our furry friends are our pride and joy. We are actively against animal testing, and this is at the core of our philosophy. All of our products are strictly cruelty-free and we ensure our products are NEVER tested on animals at any stage in the supply chain. In addition, our products are completely manufactured in the UK, where animal testing in banned.

Do you pay any third parties that are involved with animal testing?

No. We do not pay any third parties that include animal testing in their practices and there is absolutely no animal testing during any part of the supply chain. Additionally, we are an independent company, not owned by any parent company, and only have one production location in the United Kingdom, where animal testing is banned.

Oh no! I've experience a breakout whilst using WildMint. What do I do?

Don’t worry! Making the switch to skincare packed with natural ingredients can, in rare cases, cause a temporary ‘detox’ of the skin. In such cases this may cause small breakouts as your skin is not used to formulations that are so pure.

We always recommend doing a patch test before using any new product. But if you do experience any unexpected reactions, we recommend taking a break for a few days and seeing what happens.

Once things have calmed down, start to introduce the products again slowly, and remember: a little goes a long way with our products!

It’s quite possible that there might be other factors that could cause a breakout. For example, hormones, the change of season, a change in your diet etc.

Are your products FDA approved in the US?

Although it’s a common misconception, FDA approval does not currently exist for non-prescription cosmetics in the USA. However, our products are produced in the UK and complies with all European cosmetics regulations, which are generally far stricter than US regulations for cosmetics.

Do your products contain any harsh or irritating chemicals?

All of our formulations are entirely toxin-free, never containing any parabens, phthalates, propylene glycol, mineral oils, SLS, petroleum, or any other harmful chemicals. If you have any concerns regarding existing conditions, allergies, or skin sensitivities, we always recommend consulting with a dermatologist or carrying out patch tests before using any new cosmetic product.

Do you have samples available?

Sorry! We don't have samples available to offer at this time. However, we do offer a 60 day money back guarantee if you are not satisfied with any of our products.

Can I use your products while pregnant or breastfeeding?

All of our products are completely vegan and formulated without any toxins, parabens or harmful chemicals. However, we do recommend consulting with your doctor if you have any specific concerns to discuss if our products are in line with your pregnancy plan.

Why is my new product a different colour, smell or consistency to the last one I received?

Due to the variety of raw, natural ingredients contained in our superfood skincare, the products can vary in colour, consistency and scent from batch to batch. Variations are completely normal and to be expected. All of our products will have passed vigorous testing by our production team for quality and effectiveness before they are dispatched.

Do you offer any subscription programs?

No, we currently do not have a subscription program and you will not automatically be charged in the future after placing an initial order.

When is the next product launching?

Exciting new vegan and cruelty-free products will be coming out very soon! Sign up with your email address on our website to be included in the latest updates.

Can I cancel or amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to cancel or amend most orders after they been placed. However, if you contact us as soon as your order has been placed (within UK office hours) and the order has not been processed already, we will do our very best to cancel the order for you.

Please note, as a small, independent company our emails/contact forms and social media contact is not monitored 24/7, so we cannot guarantee any order cancellations.

We kindly ask that you please take care to double check your details before placing your order.

If we are unable to cancel your order, you are welcome to return your order within 14 days as per our return policy.

What is your return policy?

You are welcome to return your order, or any unopened products, for a refund within 14 days of delivery. Please reach out to our customer support team at hello@wildmintcosmetics.com and we'll provide you with return instructions.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order will be provided once a return tracking code is received.

How does the 60 day money-back guarantee for your products work?

Based on the thousands of glowing reviews we’ve received, we’re very confident that you’ll have a great experience with our natural cosmetics. However, if you are unsatisfied with any of our products we offer a money-back guarantee for up to 60 days after receiving your order.

In some cases it can take your skin a number of weeks to adjust to a new skincare routine/products, especially when making the switch to skincare packed with natural actives, that your skin might not be used to. We recommend using our skincare consistently for up to 60 days to give your skin the chance to experience great results.

Please contact customer support at hello@wildmintcosmetics.com for help with our money back guarantee. We are also available to provide tips and advice on how to get the most out of our products, please feel free to get in touch anytime, we are very happy to help you on your skincare journey.

How do I use a gift card?

You’ll see the option to enter a gift card at the checkout. To redeem your gift card, simply enter the gift card code into the box on the right hand side of the checkout page and select ‘Apply’. Only one code can be used per transaction. It’s important to do this before placing your order, as we cannot apply gift card credit afterwards.

Where does WildMint ship?

Great news! We ship to most countries worldwide. Our vision has always been to share innovative and effective vegan cosmetics across the globe. Tag us @wildmintcosmetics to let us know where you live!

How long will my order take to arrive?

Orders are generally processed and sent out to you within 1-2 business days.
Here are the general shipping timeframes for each delivery area.

UK: 1 - 2 business days (Royal Mail 48 hour service). Please allow 3 - 4 business days for Channel Island deliveries.

Greece, Spain & orders to the EU over 150EUR: 5-7 business days (Evri)

Rest of Europe: 2-3 business days (DHL Express)

USA/Canada: 1-2 business days (DHL Express)

Australia: 3 business days (DHL Express)

Rest of the world: 3-5 business days (DHL Express)

How much does shipping cost?

Shipping is FREE for all UK orders over £25.

Delivery to the UK for orders under £25 is £3.99 with Royal Mail.

Shipping for orders to Europe is £5.99 with DHL Express or Evri*.

DHL Express shipping for orders to the United States & Canada is £14.99

DHL Express shipping for orders to Australia is £10.99.

DHL Express shipping for orders to the rest of the world is £19.99.

*All orders to Spain and Greece and orders over 150EUR are shipped with Evri.

Will I need to pay taxes for EU orders?

There will be no customs/import taxes charged for EU orders. Our deliveries to countries in the European Union are now shipped on a Delivery Duty Paid basis, which means we cover any import taxes. If you are contacted and asked to pay any taxes, please contact our customer support at hello@wildmintcosmetics.com and we'll take care of the taxes.

Will I need to pay taxes for other international orders?

All other international orders (including orders to European countries not part of the EU) are shipped on a DDU (delivery duty unpaid) basis.

DDU means you may be liable to pay local taxes and customs duties when your order arrives in your country.

All fees applied after shipping (taxes, customs) are the responsibility of the customer. WildMint cannot accept responsibility for these costs.

If the delivery is refused due to these fees, or the fees are not paid on time, a refund will be given minus the shipping fee and a re-stocking fee, equivalent to 30% of the order value.

When will my order ship?

All orders are first processed within 1-2 business days. Once processed, your order will be shipped out the following business day by one of our couriers.

Can I change my shipping address?

Please email us as soon as you have placed your order at hello@wildmintcosmetics.com and we will try our best to have the address amended before it is sent out. Since we process orders immediately through our warehouse, we cannot guarantee address changes after your order has been placed, but will assist you if possible.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that will contain full tracking details so you can track your delivery.

If you have not received your shipping confirmation email within two business days of placing your order, please contact us at hello@wildmintcosmetics.com and we will assist you further.

What happens if there's an issue with my delivery?

If for some reason your parcel is lost or if there are any other delivery complications out of our control, we will send out another order to you free of charge.

We are unable to offer refunds for delivery complications, such as delivery delays outside our control, delivery issues caused by incorrect addresses or for packages that are not collected in time, but will do all that we can to make it right!

How do I get my package if it has been delivered to an incorrectly provided address?

If you did not receive your parcel due to an address being entered incorrectly, not updated before shipment, or not picked up from your local post office following attempted delivery, please reach out to us at hello@wildmintcosmetics.com and we will do all that we can to assist you with locating your parcel.

Can I place my order in any language?

Since orders in languages other than English have a much higher risk of being lost in transit, we only accept orders in English. WildMint is not liable for any order complications caused by orders placed in languages other than English.

My box was dented or damaged during shipping. What should I do?

Since we ship worldwide, we cannot offer refunds for minimal damages caused to outer packaging that may occur during transit. In the case that your package was severely damaged or mishandled during transit, please contact us at Hello@wildmintcosmetics.com and we will assist your further.

Where do I enter my discount code?

Discount codes can be applied directly on our website at the final stage of checkout. You will see an option on the right hand side to enter your discount code. Simply enter the code and then click apply. Only one code can be used per transaction.

Can I use multiple discount codes at checkout?

Only one gift card can be applied at checkout per order. Please ensure to do this before placing your order, as discount and promotional codes cannot be applied afterwards. If you have any trouble applying your code, please contact us at hello@wildmintcosmetics.com for further assistance.

Why isn't my discount code working?

If your discount code is not working, please first try following the below steps:
1) Ensure that you have entered the code correctly, with no extra spaces at the front or back.
2) Check to make sure that the code is valid for the product you selected
3) Make sure to press the “Apply” button after entering your code

If the above steps do not solve the issue, please contact us at hello@wildmintcosmetics.com for further assistance before placing your order.

What types of payment do you accept?

Orders can be placed directly on our website or with a PayPal account. We accept payment using any major credit or debit card (Visa, MasterCard, Discover, American Express) and PayPal. Unfortunately, we do not accept money orders, cash on delivery, checks or e-checks.

How can I view the price in my local currency?

All prices at checkout will be displayed in British Pounds (GBP). However, you can view prices in your local currency on the home page or product page if you would like to see the cost to you after currency conversion. All currencies listed other than GBP are an approximation and subject to the currency conversion rate on that date. All bank conversion rates differ slightly and therefore you will be charged the current conversion rate on the date of your purchase.

What can I do if my payment is declined?

If you are having trouble with your payment method, please check to make sure that your card’s billing details match what you’ve entered (security code, billing address, etc) and that your card has not expired. If all information is entered correctly, your card issuer may be declining your payment. Since we are not given the reason for this, we kindly request that you check with your card issuer first for further details before attempting to place your order again. If you are still experiencing payment issues, please reach out to us at hello@wildmintcosmetics.com and we will gladly assist you further.

Are your products vegan?

WildMint is a completely vegan cosmetics brand. None of our products contain any animal by-products.

What skin types are WildMint products suitable for?

All of our products are uniquely designed to work well with all skin types, including sensitive, mature, acne/blemish prone, young, oily, combination or dry. We aim to create vegan and cruelty-free products that are usable and accessible for everyone.

Where are your products made?

All of our products are manufactured entirely in the UK.

Do you test on animals? Are your products cruelty-free?

Never! Our furry friends are our pride and joy. We are actively against animal testing, and this is at the core of our philosophy. All of our products are strictly cruelty-free and we ensure our products are NEVER tested on animals at any stage in the supply chain. In addition, our products are completely manufactured in the UK, where animal testing in banned.

Do you pay any third parties that are involved with animal testing?

No. We do not pay any third parties that include animal testing in their practices and there is absolutely no animal testing during any part of the supply chain. Additionally, we are an independent company, not owned by any parent company, and only have one production location in the United Kingdom, where animal testing is banned.

Are your products FDA approved in the US?

Although it’s a common misconception, FDA approval does not currently exist for non-prescription cosmetics in the USA. However, our products are produced in the UK and complies with all European cosmetics regulations, which are generally far stricter than US regulations for cosmetics.

Do your products contain any harsh or irritating chemicals?

All of our formulations are entirely toxin-free, never containing any parabens, phthalates, propylene glycol, mineral oils, SLS, petroleum, or any other harmful chemicals.

If you have any concerns regarding existing conditions, allergies, or skin sensitivities, we always recommend consulting with a dermatologist, or carrying out patch tests, before using any new cosmetic product.

Do you have samples available?

Sorry! We don't have samples available to offer at this time. However, we do offer a 60 day money back guarantee if you are not satisfied with any of our products.

Can I use your products while pregnant or breastfeeding?

All of our products are completely vegan and formulated without any toxins, parabens or harmful chemicals. However, we do we recommend consulting with your doctor if you have any specific concerns to discuss if our products are in line with your pregnancy plan.

Why is my new product a different colour, smell or consistency to the last one I received?

Due to the variety of raw, natural ingredients contained in our superfood skincare, the products can vary in colour, consistency and scent from batch to batch. Variations are completely normal and to be expected. All of our products will have passed vigorous testing by our production team for quality and effectiveness before they are dispatched.

Do you offer any subscription programs?

No, we currently do not have a subscription program and you will not automatically be charged in the future after placing an initial order.

When is the next product launching?

Exciting new vegan and cruelty-free products will be coming out very soon! Sign up with your email address on our website to be included in the latest updates.

Can I cancel or amend my order?

Since we begin processing each order through our warehouse as soon it has been submitted, we are unfortunately unable to cancel or amend most orders after they been placed. However, if you contact us as soon as your order has been placed (within UK office hours) and the order has not been processed already, we will do our very best to cancel the order for you.

Please note, as a small, independent company our emails/contact forms and social media contact is not monitored 24/7, so we cannot guarantee any order cancellations.

We kindly ask that you please take care to double check your details before placing your order.

If we are unable to cancel your order, you are welcome to return your order within 14 days as per our return policy.

What is your return policy?

You are welcome to return your order, or any unopened products, for a refund within 14 days of delivery. Please reach out to our customer support team at hello@wildmintcosmetics.com and we'll provide you with return instructions.

Please note that the customer is responsible for returning the package and the associated costs - we are unable to refund return postage costs. We are also unable to cover the cost of any import taxes.

A full refund for your order will be provided once a return tracking code is received.

How does the 60 day money-back guarantee for your products work?

Based on the thousands of glowing reviews we’ve received, we’re very confident that you’ll have a great experience with our natural cosmetics. However, if you are unsatisfied with any of our products we offer a money-back guarantee for up to 60 days after receiving your order.

In some cases it can take your skin a number of weeks to adjust to a new skincare routine/products, especially when making the switch to skincare packed with natural actives, that your skin might not be used to. We recommend using our skincare consistently for up to 60 days to give your skin the chance to experience great results.

Please contact customer support at hello@wildmintcosmetics.com for help with our money back guarantee. We are also available to provide tips and advice on how to get the most out of our products, please feel free to get in touch anytime, we are very happy to help you on your skincare journey.

Please note, all money back guarantee refunds exclude any delivery charges and you can only claim the money back guarantee once on each product or kit.

How do I use a gift card?

You’ll see the option to enter a gift card at the checkout. To redeem your gift card, simply enter the gift card code into the box on the right hand side of the checkout page and select ‘Apply’. Only one code can be used per transaction. It’s important to do this before placing your order, as we cannot apply gift card credit afterwards.